AI-Powered Chatbots and Digital Assistants in Oracle Fusion Applications
DOI:
https://doi.org/10.63282/3050-9246.IJETCSIT-V4I3P111Keywords:
Oracle Digital Assistant, Oracle Fusion Applications, AI Chatbots, NLP, HR Automation, Finance Chatbot, Procurement Automation, Conversational AIAbstract
Chatbots and digital assistants Artificial Intelligence (AI)-enabled chatbots and digital assistants are transforming enterprise software in their usage through automating repetitive tasks, contextual intelligence and allowing intelligent decisions to be made, in addition to improving the user experience. This paper provides a detailed overview of AI-powered chatbots in Oracle Fusion Applications, with a specific focus on the Oracle Digital Assistant (ODA). The Oracle Fusion Applications are cloud-based applications that integrate enterprise functions, including Procurement, Finance, and Human Resources (HR). The paper will examine the approaches applied to designing domain-specific Natural Language Processing (NLP) models and evaluate their role in facilitating the automation of interactions in Fusion Applications. It also includes a description of the full implementation methodology, training paradigms for AI models, system architecture, and empirical outcomes achieved up to 2023 due to deployments. Critical issues, including domain adaptation, user intent recognition, and data security, are discussed, and solutions based on the implementation of Oracle AI infrastructure are presented. Flowcharts, tables and figures are used to describe the visualization of conversations, data flows and training of models. This research shows that the implementation of AI-enabled digital assistants in Oracle Fusion Applications would play an important role in enhancing the efficiency, user experience, and cost-effectiveness of operations across various business spheres
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References
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