SHIRAMALLA, Rupesh; GUNTUPALLI, Bhavitha. Cost-Effective Softphone Integration in CRM Platforms Using RESTful APIs: A Salesforce Case Study for Voice-to-Text Sales Enablement. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 2, n. 1, p. 101–114, 2021. DOI: 10.63282/3050-9246.IJETCSIT-V2I1P112. Disponível em: https://www.ijetcsit.org/index.php/ijetcsit/article/view/717. Acesso em: 23 may. 2026.