POLAMARASETTI, Shalini. Enhancing CRM Accuracy Using Large Language Models (LLMs) in Salesforce Einstein GPT. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 2, n. 4, p. 81–85, 2021. DOI: 10.63282/3050-9246.IJETCSIT-V2I4P109. Disponível em: https://www.ijetcsit.org/index.php/ijetcsit/article/view/475. Acesso em: 14 nov. 2025.