RAHUL, Nivedita. Personalizing Policies with AI: Improving Customer Experience and Risk Assessment. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 4, n. 1, p. 85–94, 2023. DOI: 10.63282/3050-9246.IJETCSIT-V4I1P110. Disponível em: https://www.ijetcsit.org/index.php/ijetcsit/article/view/352. Acesso em: 25 sep. 2025.