SRIGADDE, Bapu Rao. Sentiment Analysis of Incoming Email Messages and Case Escalation. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 5, n. 1, p. 216–228, 2024. DOI: 10.63282/3050-9246.IJETCSIT-V5I1P121. Disponível em: https://www.ijetcsit.org/index.php/ijetcsit/article/view/732. Acesso em: 1 jun. 2026.