KRISHNAMURTHY, Prashanth; SRIRAMA, Ramprasad. Form-Filling on Autopilot: How Generative AI and Amazon Connect are Transforming Agent Workflows. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 5, n. 2, p. 103–112, 2024. DOI: 10.63282/3050-9246.IJETCSIT-V5I2P111. Disponível em: https://www.ijetcsit.org/index.php/ijetcsit/article/view/213. Acesso em: 11 oct. 2025.