Krishnamurthy, Prashanth, and Ramprasad Srirama. 2024. “Form-Filling on Autopilot: How Generative AI and Amazon Connect Are Transforming Agent Workflows”. International Journal of Emerging Trends in Computer Science and Information Technology 5 (2): 103-12. https://doi.org/10.63282/3050-9246.IJETCSIT-V5I2P111.