Kachakayala, P. and Kochnev, A. (2024) “Unifying Customer Intelligence: An Enterprise Architecture for Real-Time Decisioning Using Microsoft Dynamics 365 and Power Platform”, International Journal of Emerging Trends in Computer Science and Information Technology, 5(1), pp. 229–233. doi:10.63282/3050-9246.IJETCSIT-V5I1P122.