R. Shiramalla and B. . Guntupalli, “Cost-Effective Softphone Integration in CRM Platforms Using RESTful APIs: A Salesforce Case Study for Voice-to-Text Sales Enablement”, IJETCSIT, vol. 2, no. 1, pp. 101–114, Mar. 2021, doi: 10.63282/3050-9246.IJETCSIT-V2I1P112.