Shiramalla, Rupesh, and Bhavitha Guntupalli. “Cost-Effective Softphone Integration in CRM Platforms Using RESTful APIs: A Salesforce Case Study for Voice-to-Text Sales Enablement”. International Journal of Emerging Trends in Computer Science and Information Technology 2, no. 1 (March 30, 2021): 101–114. Accessed May 23, 2026. https://www.ijetcsit.org/index.php/ijetcsit/article/view/717.