Integrating Multi-Modal Knowledge Sources: A Comprehensive Tool for AS/400 Legacy System Knowledge Transition and Business Process Documentation
DOI:
https://doi.org/10.63282/3050-9246/ICRTCSIT-129Keywords:
AS/400, Legacy Systems, Knowledge Transition, COBOL, Business Process Documentation, Multi-modal Learning, Expert Knowledge CaptureAbstract
The paper discusses the critical challenge of knowledge transition in legacy AS/400 systems, particularly in insurance and financial services where business-critical processes rely on decades-old COBOL applications. This research presents a comprehensive tool that integrates multi-modal knowledge sources including expert documentation (PDF and DOC formats), video recordings, and COBOL source code to facilitate knowledge transfer for core business transactions such as policy creation, endorsement, renewal, billing, and claims processing. The paper explores the development of an intelligent knowledge management system that leverages natural language processing, video analysis, and code documentation techniques to create a unified knowledge repository [1]. The system addresses the urgent need for knowledge preservation as AS/400 experts approach retirement while ensuring business continuity for mission-critical legacy applications [7]
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References
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